ITIL Live Instructor Led Training

ITIL® Certification Training Description

The ITIL best practice service lifecycle approach is widely employed by many of the world’s private and public sector organisations and has been adapted and scaled to meet their individual needs.
The ITIL training and certification course is for IT professionals and practitioners involved in the strategy, design, implementation and delivery of business IT services who require an insight into service management best practice.
IT services across various business sectors, there is an indispensible dependency on IT service management in order to deliver optimized business results.
The Information Technology Infrastructure Library (ITIL®) is the set of best practices in the ITSM (IT Services Management).

ITIL® Certification Training Course Content Structure
  • Lesson 1: Introduction to ITIL® certification Prep Course
  • Lesson 2: Evolution of ITIL
  • Lesson 3: Service Management as a Practice
    • Concept of Good Practice & ITIL
    • Concept of a Service
    • Concept of Service Value
    • Concept of Service Management
    • Value Creation through Services
    • Technologies Private Limited
    • Functions and Processes
    • The Process Model & Characteristics
    • Role Definitions & RACI Model
    • Service Management Technology & Automation
  • Lesson 4: The Service Lifecycle
    • Define & understand the follo
    • The Service Lifecycle
    • The ITIL Library
    • The Role of IT Governance
  • Lesson 5 : The Lifecycle Phase: Service Strategy
    • Functions and Processes in Service Strategy
    • Financial Management
    • Service Portfolio Management (SPM)
    • Demand Management
  • Lesson 6: The Lifecycle Phase: Service Design
    • Functions and Processes in Service Design
    • Service Catalogue Management
    • Service Level Management
    • Capacity and Availability Managem
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
  • Lesson 7 : The Lifecycle Phase: Service Transition
    • Functions and Processes in Service Transition
    • Transition Planning and Support
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Service Validation and Testing, Evaluation
    • Knowledge Management(DIKW cycle)
  • Lesson 8: The Lifecycle Phase: Service Operation
    • Functions and Processes in Service Operation
    • Event and Incident Management
    • Request Fulfillment
    • Problem and Access Management
    • Monitoring and Control
    • IT Operations
    • Service Desk
    • Technology and Architecture
  • Lesson 9: The Lifecycle Phase: Continuous Service Improvement
    • Functions and Processes in Service Operation

From the Course:

ITIL Foundation Classroom training can help you to apply internationally proven best practices for your IT services and underpin the support that you provide with your organization.
ITIL also examines the alignment with other best practices and standards. As the ITIL Foundation Certified in IT Service Management you also become more aware of the techniques, processes and functions in the core ITIL disciplines of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This translates into developing and maintaining your own knowledge in managing wider IT issues within your own work environment.

From the Workshop :

Along with our ITIL  Foundation Certification Training course we offer:
● ITIL Foundation exam
● ITIL Practice Tests
● Earn 16 PDUs
● For more details please call – 079-40037674

Disclaimer:
Bacancy Trainings, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)

Eligibility:

There is no defined eligibility criterion for ITIL® foundation exam. Professionals who require a basic understanding of the ITIL® framework and are willing to enhance the quality of IT service management within an organization can opt for ITIL® foundation certification.

 

Course Objectives
  • Introducing learners to the lifecycle of managing IT services to deliver to business expectations.
  • Engaging a case study-based approach to learning the core disciplines of the ITIL best practice.,
  • To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
  • To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination.

Our ITIL Training and Certification is ideal for

 

  • IT Management staff
  • IT Support staff
  • IT Consultants
  • Business Managers
  • IT Developers
  • Service Providers
  • System Integrators
  • IT Practitioners involved in strategy design & implementation

 

Q. Can you tell explains me regarding the Training?

Ans:

The ITIL best practice service lifecycle approach is widely employed by many of the world’s private and public sector organisations and has been adapted and scaled to meet their individual needs.
The ITIL training and certification course is for IT professionals and practitioners involved in the strategy, design, implementation and delivery of business IT services who require an insight into service management best practice.

Q. What are eligibility criteria for attending the ITIL® training?

Ans:

There is no defined eligibility criterion for ITIL® foundation exam. Professionals who require a basic understanding of the ITIL® framework and are willing to enhance the quality of IT service management within an organization can opt for ITIL® foundation certification.

 

Q. What is the process of exam?

Ans:

The ITIL® Foundation examination will be held on the last day of the training. This is a one hour online examination comprising 40 questions out of which the participant has to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed. To attain the highest level of ITIL® which is the ITIL® Expert certification, a candidate should have 22 credits. There are two levels of certifications available: ITIL® Foundation and ITIL® Intermediate.

Q. Will you provide certificate?

Ans:

Yes, we provide certificate.

Q.How we can register for the training?

Ans:

You can register through online, we will provide online registration link you can use that link and do registration for the same.

Q.There is any group discount?

Ans:

Yes, if you will be coming with 5 people we will give you 10% discount.

Q. What is training Timing & venue?

Ans:

Training time will be 9:30 AM to 5:30 PM and venue will be communicated according to locations.

ITIL® Certification Training at your place